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How It Works

Getting Started

Onboarding Made Easy: simple, fast and supported. Follow our onboarding process for measurable results.

We've made the TwinThread platform easy to scale, too. So even if you're started with a modest pilot program, you can quickly scale across your enterprise.

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Today’s markets move at lightning speed, and to remain competitive, your operating environment needs to adjust course just as quickly. You don’t have the time, energy, or resources required to go through extensive implementation exercises. That’s precisely why we designed the TwinThread Platform to connect in minutes, gain insight in hours, and improvements in days.


We’ve made the TwinThread platform easy to scale, too. So even if you’re starting with a modest pilot program, you can quickly scale across your enterprise.

Onboarding on YOUR TERMS

Deliver Innovation

Option 1:

Self-Provisioned

You have resources to learn, implement, use, and maintain the system.

• TwinThread Subscription
• Online Knowledge Base
• Support Service
• Onboarding Resources
• Unlimited Users

Yearly Subscription Fee

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Option 2:

Assisted

You have resources to use and maintain the system but need assistance to implement.

• TwinThread Subscription
• Online Knowledge Base
• Support Service
• Onboarding Resources
• Unlimited Users
Onboarding Assistance

Yearly Subscription Fee

One-Time Assistance Fee

Turnkey

Option 3:

Turnkey

You want TwinThread to implement and maintain the system as well as deliver regular operational insights to your team.

• TwinThread Subscription
• Online Knowledge Base
• Support Service
• Onboarding Resources
• Unlimited Users 
•  Onboarding Assistance
•  On-Demand Engineering

Yearly Subscription Fee

One-Time Assistance Fee

Yearly On-Demand Service Fee

Although many clients wrestle with similar issues, no two are alike. Whether you’re fully staffed and have all the resources necessary to self-provision your TwinThread implementation or you prefer the all-inclusive Turnkey option, we offer levels of service and support designed to meet your specific operational and budgetary needs.

Onboarding resources

Available to all subscribers and approved partners

Launchpad

Launchpad

Simple configuration wizards walk you through the key steps of configuring your system

Knowledge Base

Knowledge Base

Searchable online knowledge base with best practices along with integrated real-time chat with TwinThread’s Customer Success team

Onboarding Webinars

Onboarding Webinars

Webinars for each onboarding phase are repeated weekly to facilitate adoption and continuous learning

Office Hours

Office Hours

Regularly scheduled times to seek advice and guidance from TwinThread’s consultants 

Regardless of what onboarding option you choose, TwinThread delivers a wide range of self-service and hosted resources. From simple wizard-like configuration tools through “office hours” with our consultants to address your specific needs, you’ll always have the support you need to make the most of your TwinThread investment.

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